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GENERAL INFO

Updated: August 25, 2021

  • Due to the current COVID situation in Louisiana, BUKU: Planet B will no longer take place this October.
  • Ticket holders were sent an email from Festival Ticketing with details about the refund and rollover process on Wednesday, August 25.
  • The deadline to request a refund is 11:59pm CT on Wednesday, September 8, 2021. If you have not requested a refund by that time, your ticket will be automatically transferred to BUKU 2022.
  • BUKU 2022 will take place March 25-26. 
  • How do I get a refund for my Planet B ticket?
    All ticket purchasers were emailed on Wednesday, August 25, the instructions for refunding and/or transferring BUKU 2022. The deadline to request a refund is 11:59pm CT on Wednesday, September 8. If you did not receive your email or have additional questions about your order, refund process, etc., please reach out to Festival Ticketing Support for assistance at either support@festivalticketing.com or 855-279-6806. 
  • Can I rollover my Planet B ticket to BUKU 2022?
     Yes - be sure to select the rollover option when you receive the Planet B refund email from Festival Ticketing.
  • If I don't choose to rollover or refund my Planet B ticket, what happens?
    If you do not choose to refund or rollover your current order by the September 8 deadline, your order will automatically transfer to BUKU 2022.

  • I’m not sure if I rolled my BUKU 2020 or Planet B ticket over or not, how can I check?
    Login to your ticketing account here. Once you login, you can view your order(s) and you’ll be able to see whether your order was cancelled and/or refunded or rolled over to 2022.
  • When is BUKU 2022?

     BUKU 2022 will take place on March 25-26. Lineup drop and ticket on-sale is expected in the fall of 2021.

  • When will I receive my BUKU 2022 wristband?
     Please allow until mid-March 2022 for your wristband(s) to arrive.


  • How can I update my shipping address?
    Click here to view step-by-step instructions on how to update your shipping address online. You can also contact Ticket Purchase Support at 855-279-6806. Hours of operation are Monday - Friday 11:00 a.m. - 7:00 p.m. CT.
  • How do I log into my ticketing account?
  • Is BUKU ADA accessible?

    Yes! We want to ensure that all fans can enjoy the show. The festival grounds are ADA Accessible. Please contact info@thebukuproject.com or click here for more information.

  • What is your safe space policy?
     Together with you, the BUKREWE, we stand for acceptance, compassion, encouragement and love. BUKU, both on-site and online, is intended to be a safe space to enjoy music, art, expression and community without worrying about any form of hatred or harassment. We thank y’all for working together over the years to keep each other feeling safe to party in complete freedom.

    Our anti-discrimination policy includes no sexism, sexual harassment or misogyny; no racism or discrimination based on ethnicity, immigration status or cultural views; no homophobia, biphobia or transphobia; no religious or spiritual bigotry; no unwanted touching, catcalling or body-shaming; no ableism or ageism; and no acts of violence or aggression. If you are witness to or a victim of any act of hate, harassment or discrimination, either at the festival or on our social media channels, please report it to a representative of the festival and, without putting yourself in danger, do what you can to bring love to the situation.

    Click here to learn more about what the BUKREWE Community stands for.

CONTACT

TICKET HELP

For any and all ticketing related questions, issues and support, please reach out to Festival Ticketing Support for assistance at either support@festivalticketing.com or 855-279-6806.

ADA

For ADA patrons who need special assistance, please email info@thebukuproject.com (info at the buku project dot com) or click here for more information.

EMPLOYMENT OPPORTUNITIES

Current Job Openings

Interested in being part of the krewe that makes the magic happen? Click here to view all open positions and apply now.

Bartenders

We're staffing multiple bar staffing positions including barbacks, bartenders, managers, and more. Click here to apply.

VENDORS

We Value Our Partners, Suppliers & Vendors
At BUKU Planet B, our sourcing and procurement practices are dedicated to the development and support of our existing partners as well as prospective suppliers. We are committed to the communities which host our events and ensure our partner and supplier base reflects our employees and fans. At our festivals, we recognize a diverse portfolio of qualified suppliers is essential to our success.

For those companies interested in working at BUKU Planet B, please email info@thebukuproject.com for more information.

EVERYTHING ELSE

For sponsorship, media and all other inquiries, please email info@thebukuproject.com.

COVID-19 FAQ
  • If the festival doesn’t take place, will I get a refund?
     Yes, you will have the option to roll over your pass to BUKU 2022 or request a refund. 
  • What health and safety precautions are you taking?
     It’s too early to tell exactly what precautions will be in place at the festival. However, your health and safety remain our top priority, and we continue to monitor the evolving health regulations and are working closely with state and health officials to develop COVID-19 protocols for the festival. We will follow all COVID-19 related mandates applicable to the festival and will provide more information as the festival approaches so you know what to expect. 

COVID-19 WARNING

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT

All attendees agree to follow festival policies (including health and safety policies) and posted instructions in order to gain entry to the festival and while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html.